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General Conditions

 

Supertech Instruments gives you 3 years of full warranty for mechanical products by default. For our electronic products the full warranty period is 5 years. The default warranty period can be extended in exceptional cases (according to special discussions).

 

Supertech Instruments gives you full warranty for its products against defects in materials or workmanship as long as the equipment has been subjected to normal and proper use. During the warranty period, faulty products will be repaired or replaced free of charge provided they are returned to our workshop. Postage of the warranty repair actions is paid by the Customer. There are special conditions introduced for repairing of Vibration Isolation Tables (see below).

 

Supertech Instruments will undertake the servicing and calibration after the expiration of the warranty period for a nominal fee.

 

The warranty does not cover the faults made by the user.

 

If the installation was not carried out on a workmanlike manner, the warranty ceases. We provide many resources to help you to install the product correctly: user manual, installation manual, repair manual, free helpdesk on the phone and in email. With this background the workmanlike installation is easy. However if you are not sure you can do it, you can involve our product specialist.

 

Electrical safety measurements of proper operation of the 115 / 230 V AC mains electric system (from the equipments have been supplied) is the sole responsibility of the user.

 

There are products of Supertech Instruments, which have no built-in mains power supplies, but they are supplied from plug-in DC power supplies. If such an equipment is supplied from an external plug-in DC power supply, which is not approved in advance by Supertech Instruments, the warranty ceases. The simplest way to avoid this risk is to order the appropriate plug-in DC power supply from us.

 

The exceptions of warranty are:

- Dual-Superfusion Slice Chamber and its parts

- Assembled 8 x 8 mm 3D sensor PCB, with acceleration sensor IC of the 3D Accelerometer

- Batteries and rechargeable batteries built in or enclosed to the equipments. These are consumable products, reasonably expected to be used up or damaged during use. These are warranted only against defects in workmanship or materials that prevent their use.

 

Warranty limitation of the In-line Solution Heaters: The warranty is valid for the In-line Solution Heaters except for the faults made by the user, such as: broken stainless steel tube, bent tube, stoppage in the tube, dirt in the tube, infection in the tube, corrosion in the electronic heater or sensor circuit, broken wire.

 

Warranty conditions of STable (©) Active Pneumatic Vibration Isolation Tables are slightly special because of their huge weight and inability of transportation. The details are published in the User Manual of the Active Pneumatic Vibration Isolation Tables.

 

All products of Supertech Instruments have got CE identifier and certificate.

 

The prices published by Supertech Instruments are end user prices, except for the vibration isolation products. Below you can read the details.

 

The prices published by Supertech Instruments are NET prices (excluding VAT). For international transactions the VAT should not be paid to Supertech Instruments.

 

Shipping fee is not included in the price of the equipments.

 

Outside the European Union the local customs duties and may be VAT or other taxes (depending on the laws of your country) must be paid, not for Supertech Instruments, but for the appropriate local offices.

 

Shipping fee discount for our customers who are located close to our factory in the neighboring EU countries: shipment is FREE in whole

    Austria

    Hungary

 

We accept payment via via bank transfer or by credit card.

 

Default payment method is prepayment. The exceptions are:

- For old customers of Supertech Instruments we apply the method of payment after delivery.

- In special cases (e.g. if prepayment is not allowed at your Institute) the payment after delivery is possible.

- For higher amounts we can agree special payment methods (e.g. partial prepayment and the rest after delivery, etc.).

 

For international transport we use the services of specialized, professional shipping firms. We always offer that firm, which has the smallest "transport injury rate" according to our experiences in the target country.

 

Discount for higher quantities:

    1 - 9 pieces: list prices

    10 - 99 pieces: 12 % discount

    100 - 999 pieces: 24 % discount

    1000 - to more pieces: 36 % discount

 

Our prices are extremely stable (usually for years). We update some price items very rarely.

 

During the continuous development process the internal constructions and the technical parameters of our products are frequently improved. According to the development phases the version numbers of the equipments are sometimes changed without prior notice. But these changes usually have no effect on the prices. In most cases we keep the former prices for the newer versions.

 

You can ask minor modifications and customizations on the products according to your special requirements. Usually we carry out the small modifications for free. To discuss your desires versus our technical possibilities and conditions, please contact us.

 

 

Product Description Pages on which You Can Find the Prices

 

    Animal Temperature Control

    In-line Solution Heaters

    Temperature Management in Physiology and Biology

    BioAmp DC Universal Biological Amplifier System

    IonAmp - Ion Sensitive / Ion Selective / pH Amplifier

    BioStim Stimulator System

    Behavioral Physiology of Laboratory Animals

    Optogenetics - LED Driver Units

    Stagetop Environmental System

    Mouse and Neonatal Rat Stereotaxic Frame Adaptor

    Small Vessel Myograph

    Electroporation / Electroporators

    Dual-Superfusion Slice Chamber Insert

    Pressure Measurement in Physiology and Biology

    Force Measurement in Physiology and Biology

    3D Accelerometer

    Iontophoresis by Microelectrodes

    Patient Monitoring System for Laboratory Animals

    Perfusion Valve Controllers

    Mechanical Accessories for Physiology Laboratories

 

 

Optical Table, Vibration Isolation Table and Support Systems

 

All prices of Supertech Instruments are public, except for the vibration isolation products. Most of the optical tables and IVF vibration isolation systems are sold by authorized reseller partners. We protect them this way. For the current reseller prices of the products and services related to the vibration isolation topic, please contact us.

 

 

IVF Vibration Isolation Solutions

 

All prices of Supertech Instruments are public, except for the vibration isolation products. Most of the IVF vibration isolation systems and optical tables are sold by authorized reseller partners. We protect them this way. For the current reseller prices of the products and services related to the vibration isolation topic, please contact us.

 

 

Designing, Prototyping, Manufacturing and Repairing of Equipments

 

Dual Laser Interlock Splitter equipment: 135 EUR. This product is sold to NIKON Affiliates only.

 

4-channel Laser Interlock Splitter equipment: 255 EUR. This product is sold to NIKON Affiliates only.

 

Unit fee of labor cost for highly qualified experts, such as design engineer, sales director, consultant physicist or biologist, etc. (for one person): 86 EUR / hour

 

Unit fee of labor cost for repair engineer (for one person): 64 EUR / hour

 

Unit fee of labor cost for product specialist at on-site installation (for one person): 64 EUR / hour

 

Unit fee of labor cost for manufacturing (for one worker): 21 EUR / hour

 

Call out fee: we apply this fee on every on-site task, where travel cost is not applied: 80 EUR

 

In the unit fees listed above all expenses of Supertech Instruments are included, except travel cost (if it appears in the concrete case).

 

Traveling fee by our own van: 0.386 EUR / km

 

 

 

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